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customer service representative

См. также в других словарях:

  • Customer service — is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002),[1] “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a… …   Wikipedia

  • Customer service advisor — A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a variety of customer facing occupations, primarily in call centres and stores.… …   Wikipedia

  • customer service — noun Customer service is used before these nouns: ↑hotline, ↑representative …   Collocations dictionary

  • customer representative — UK US noun [C] ► (also customer service representative) COMMERCE a person whose job is to deal with a business s customers: »If you have a question about your account, contact one of our customer representatives. ► IT a person who represents the… …   Financial and business terms

  • customer\ vigilante — A fellow customer (always some stranger) who tries to help you find something in a store or offers free advice about a product. The key traits of a customer vigilante are that she is NEVER asked for her input, she tries to take on the role of a… …   Dictionary of american slang

  • customer\ vigilante — A fellow customer (always some stranger) who tries to help you find something in a store or offers free advice about a product. The key traits of a customer vigilante are that she is NEVER asked for her input, she tries to take on the role of a… …   Dictionary of american slang

  • Customer satisfaction — Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as the number of customers, or percentage of total… …   Wikipedia

  • representative — {{Roman}}I.{{/Roman}} noun ADJECTIVE ▪ chief, leading, main ▪ senior ▪ sole ▪ I was the sole representative of the committee …   Collocations dictionary

  • Integrated customer management — (or its acronym, ICM) is a business strategy for improving support by sharing information between discrete departments. ICM brings together three business principles: alignment, agility, and customer centricity. The phrase “integrated customer… …   Wikipedia

  • account representative — A USPS employee who establishes and maintains communications with customers to improve service, sell postal products, implement programs, and represent customer viewpoints to postal management. (Formerly customer service representative) …   Glossary of postal terms

  • representative — A person appointed on behalf of another to carry out the acts and formalities required by customs rules. Representatives may be either Direct or Indirect. A representative must state who they are acting on behalf of, specify the type of… …   Financial and business terms

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